Kristy Brandon

 


eCommerce Executive

Relationship Management   ·    Vendor Management   ·   Operational Management


Driving revenue growth, reducing costs, increasing customer satisfaction and optimizing performance through development, articulation and execution of corporate vision, strategy and business plans

Results driven, committed and top performing Management Professional with proven accomplishments in account management, sales, vendor management and project management.  Well-developed interpersonal, communication and negotiation skills.  Committed to professionalism and job performance above and beyond expectations, demonstrating loyalty, honesty, and an exceptional work ethic.  Areas of expertise include:

·     Account Management / Sales

·     Client Services Management

·     Strategic Planning

·     Marketing

·     Operational Readiness

·     Project Management / PMO

·     Client Retention

·     Process Engineering

·     Outsourcing Management / Strategy


Career Highlights

· 
Grew eCommerce revenue by developing expertise and applying a consultative approach to strategic relationship management, vendor management, operations, and outsourcing.
· Strong background in strategic planning with comprehensive knowledge of management, organizational development and project execution.
· Demonstrated ability to manage and lead a large staff to meet company goals.
· Stong analytical and problem resolution skills; proficient in prioritizing and accomplishing projects in fast-paced environments.


Professional Experience

 

Fiserv (formerly CheckFree), Columbus, OH

Director of Operations (2008 – Feb 2011)

Directed Project Management and PMO, Vendor Management, Outsourcing Management and Strategy, Marketing, Client Services Management, Operational Readiness, and Process Engineering within Division Operations.

· Increased sales team success by creating boutique call center group to answer credit union inquiries.
· Reduced cost and improved service levels by renegotiating outsourcing contract with full RFP.
· Created an Operational Readiness team to prepare the Operations Organization for strategic change and corporate opportunities.
· Generated $1.5Million in savings in 2009 by effective project management
· Produced 87% on time delivery of projects and successful deployment of 29 Operational Readiness projects by moving Project Management team to RUP based processes.


CheckFree, Columbus, OH                                                                                                               

Director of Account Management (2004 – 2008)

Managed a team of Account Executives and Account Development Partners responsible for Client Retention, Revenue, Client Satisfaction and Cross-Selling. 


· Consistently exceeded revenue targets by at least 5% while representing 60 clients and $40Million in revenue.
· Developed and maintained relationships to drive satisfaction and loyalty with executive and senior level decision makers.

     ·  Increased one client’s executive chair satisfaction by 200% over 12 month period.
· Provided strategic support in developing and executing account plans, meeting and exceeding revenue, defining and closing new opportunities, and implementing business development strategies.

     ·  Won e-Bill award for strategies and increased e-Bill generation.
· Performed the role of Dublin Site Leader for the account management team, participating in CheckFree Dublin site strategy and planning.


Coordinating Account Executive (2003 – 2004)

Led account team of a $15 million in revenue, top 10 national Financial Institution.  Created business reviews and developed strategies to optimize performance.


· Consulted with FI to build business plan and deploy Free Bill Pay.
· Managed matrix team to accomplish tactical goals necessary for growth and customer satisfaction.
· Increased revenues $6 Million by strategically growing account relationships.
· Provided mentor leadership to account managers.


Relationship Manager (1997 – 2003)

Managed multiple client accounts with revenues from $200,000 up to $9 Million.  Responsible for revenue and subscriber growth as well as relationship deepening and expanded relationships.  Consistently provided top growth, revenue and sales numbers in division.



Account Manager (1995 – 1997)

Provided implementation support for Quicken and MS Money products.  Responsible for daily operational issues with accounts.  Chaired Home Banking Network Association, consisting of top 40 US Financial Institutions.



Awards, Specialized Training and Affiliations


Awards:
Chairman’s Club (2003 – 2007), e-Bill Award (2005) and Presidents Club (2001 and 2002)
Conferences: BAI Retail Delivery Conference, Payments Conference, Governmental Affairs Conference, CUNA Conference
Member: Ohio State University, Fisher College Executive Breakfast Club, Customer Contact Council, GOC, Sourcing Interests Group
Volunteer: Liberty Presbyterian Church, His Place
Participant: Berlin Township Fire Committee
Training: Sigma 101, Financial Services Industry, Sales and Account Excellence, Infomentis Sales Strategy, Performance Management, Employment Law & Professional Conduct, Financial View Level I Certification, Sales Strategy Workshop, Marketing Level II Certification, Leadership Effectiveness, Influential Leadership, Situational Leadership, Tactics for Effective Leadership



Education and Professional Development


Executive Management Certificate

The Ohio State University – Fisher College of Business, Columbus, OH (2003)

 

BA in English

Northern Illinois University, DeKalb, IL (1995)